1. Scope and Contracting Parties
   These Terms and Conditions govern all contracts for the purchase of folding recliner products concluded through www.flexirecline.com between you (the Customer) and our company.

Company Name: Komfort GmbH

Brand Name: Flexirecline

Registered Business Address: Elbestraße 12-16, Rampentür 23, 45768 Marl

Commercial Register: HRB 17101，AG Gelsenkirchen

Customer Support Email: control@flexirecline.com

Telephone: +49 9090574800

2. Ordering and Contract Conclusion
   The presentation of folding recliner items on www.flexirecline.com constitutes an invitation to treat rather than a legally binding offer. By submitting an order through our checkout system, you make a binding offer to purchase the selected items. A binding contract is established only upon our explicit order confirmation or when the goods are dispatched.
3. Shipping, Logistics, and Delivery
   We serve customers across Europe in collaboration with established transport partners, including DHL, FedEx, and UPS Priority services.

Delivery Timeframe: Standard delivery typically takes 7 to 10 business days following order dispatch.

Tracking Notifications: To keep you informed, automated tracking notifications are sent to your provided email address at key milestones, including order dispatch, transit arrival points, and local delivery routing.

Risk of Loss (Consumer Protection): In accordance with European consumer protection directives and statutory regulations, the risk of accidental loss or damage to the goods remains with Komfort GmbH during transit and is transferred to the consumer only upon physical receipt of the goods.

Delayed Transit Handling: Should a shipment exceed standard delivery timeframes, we will initiate an official investigation with the designated carrier. Based on the findings of such investigations, appropriate remedies such as a full refund or a replacement shipment will be administered.

4. Statutory Right of Withdrawal (Right of Cancellation)
   As a consumer residing in the European Economic Area, you possess a statutory right to withdraw from this contract within 14 days without giving any reason.

Cancellation Period: The withdrawal period expires 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Exercising the Right: To exercise your right of withdrawal, you must inform us (Komfort GmbH, Elbestraße 12-16, Rampentür 23, 45768 Marl, email: control@flexirecline.com) of your decision by means of an unequivocal statement (e.g., an email).

5. Defective or Damaged Goods Policy
   If you receive an item that exhibits physical flaws, manufacturing defects, or transport damage, you may contact our customer support team via email at control@flexirecline.com within a reasonable timeframe.

Evidence and Resolution: To expedite resolution, customers are requested to provide photographic evidence of the defect or damage via email. Upon verification of the submitted documentation, we will process a full refund or dispatch a replacement item.

Return Exemption for Damaged Items: Customers are not required to physically ship back damaged or heavily flawed items; providing digital photographic evidence is sufficient for processing refunds or replacements.

6. Governing Law and Jurisdiction
   These Terms and Conditions, as well as all commercial transactions arising from www.flexirecline.com, shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), provided that such statutory consumer protection provisions of your country of habitual residence do not override mandatory local laws.