1. Ordering and Payment Information
   What payment methods do you accept?
   We offer secure electronic checkout options for all purchases made through www.flexirecline.com. We accept major credit and debit cards, including Visa, Mastercard, and American Express, alongside modern digital e-wallet solutions such as Apple Pay and Google Pay. All transactions are processed securely through our authorized electronic payment infrastructure.
2. Shipping and Logistics
   How long does delivery take?
   We serve customers across Europe in collaboration with established transport partners, including DHL, FedEx, and UPS Priority services. Standard delivery typically takes 7 to 10 business days following order dispatch.

How can I track my shipment?
To keep you fully informed, automated tracking notifications are sent to your provided email address at key milestones. These updates track your order progress during dispatch, transit arrival points, and local delivery routing.

What happens if my order exceeds the standard delivery timeframe?
Should a shipment exceed standard delivery timeframes, we will initiate an official investigation with the designated carrier. Based on the findings of such investigations, appropriate remedies such as a full refund or a replacement shipment will be administered.

3. Returns and Consumer Rights
   What is your return policy?
   As a consumer residing in the European Economic Area, you possess a statutory right to withdraw from your purchase within 14 days without giving any reason, in compliance with European consumer protection laws.

What should I do if my received item is damaged or defective?
If you receive an item that exhibits physical flaws, manufacturing defects, or transport damage, you may contact our customer support team via email at control@flexirecline.com within a reasonable timeframe.

To expedite resolution, customers are requested to provide photographic evidence of the defect or damage via email. Upon verification of the submitted documentation, we will process a full refund or dispatch a replacement item. Customers are not required to physically ship back damaged items; providing digital photographic evidence is sufficient for processing.