1. Corporate Identity and Payment Processing
    All commercial transactions conducted via www.flexirecline.com are operated by Komfort GmbH, registered in Germany under commercial registration number HRB 17101 at the local court of Amtsgericht Gelsenkirchen.

To ensure billing clarity and alignment with our corporate identity, all customer bank statements and transaction records will display our parent company name, Komfort GmbH, as the official billing descriptor.

  1. Secure Payment Processing Infrastructure
    We utilize Stripe as our designated payment processing service provider to handle electronic transactions securely. Customers are not required to create or log into a separate Stripe account to complete a purchase.

Supported Payment Methods: Our checkout infrastructure supports major credit and debit cards, including Visa, Mastercard, and American Express, alongside modern digital e-wallets such as Apple Pay and Google Pay.

Transaction Monitoring and Security: Stripe conducts regular payment security risk assessments and monitors transactions for abnormal activities in accordance with industry standards.

Transaction Execution: Upon successful authorization of a payment through our secure electronic checkout, order fulfillment and dispatch procedures are initiated in accordance with our separate Shipping Policy.

  1. Data Protection and Cookie Compliance
    In strict compliance with German and European statutory data protection frameworks—including the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG)—Komfort GmbH is committed to safeguarding customer data.

Cookie Consent Mechanism: Our website utilizes a dedicated cookie banner. Non-functional or non-essential cookies are only deployed and activated after the customer has granted explicit consent by clicking the “Accept” button on our cookie banner.

Privacy Policy: Comprehensive details regarding data collection, storage, and customer rights are outlined in our dedicated Privacy Policy.

  1. Customer Support and Inquiries
    Should you have any questions regarding your payment transaction or order status, our customer support team is available to assist you.

Contact Email: control@flexirecline.com

Telephone: +49 9090574800

Response Time: We strive to review all incoming inquiries and respond within 24 to 48 hours.