1. Overview and Dispatch Location
   All orders placed through www.flexirecline.com are processed and dispatched directly from our established European operational facility located at:

Dispatch Facility Address: Elbestraße 12-16, Rampentür 23, 45768 Marl

Operating Entity: Komfort GmbH

2. Processing Time and Logistics Partners
   We serve customers throughout Europe in collaboration with established, professional transport partners, including DHL, FedEx, and UPS Priority services.

Order Processing Time: Orders undergo preparation, handling, and packing within an internal processing window of 1 to 3 business days prior to carrier handover.

Transit Time: Following dispatch from our Marl facility, standard transit and delivery across European destinations typically require 7 to 10 business days.

3. Shipment Tracking and Notifications
   To maintain transparency throughout transit, automated tracking updates are dispatched directly to the email address provided by the customer during checkout.

Notifications are automatically triggered at key logistical milestones, including:

Order dispatch confirmation from our warehouse.

Arrival at primary transport and logistics hubs.

Out-for-delivery routing and local courier dispatch phases.

4. Delivery Delays and Carrier Investigations
   Should a shipment exceed standard delivery timeframes, Komfort GmbH will initiate an official investigation with the respective transport provider (DHL, FedEx, or UPS Priority).

Based on the verified findings of the carrier investigation, appropriate remedies—such as a full refund or a replacement shipment—will be determined and administered according to the specific circumstances of the case.