1. Statutory Right of Withdrawal (Right of Return)
   As a consumer residing in the European Economic Area, you hold a statutory right to withdraw from your purchase contract within 14 days without providing any reason, in strict compliance with European consumer protection directives and German statutory regulations.

Withdrawal Period: The withdrawal period expires 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Exercising Your Right: To exercise your right of withdrawal, you must inform us (Komfort GmbH, Elbestraße 12-16, Rampentür 23, 45768 Marl, email: control@flexirecline.com) of your decision by means of an unequivocal statement sent via email.

2. Return Address and Logistics
   If you are returning items as part of your statutory withdrawal, European customers must ship the goods back to our official operational facility located at:

Return Address:
Elbestraße 12-16, Rampentür 23, 45768 Marl

We coordinate our shipping and return logistics across Europe in collaboration with established transport partners, including DHL, FedEx, and UPS Priority services. Standard transit for orders typically takes 7 to 10 business days.

During fulfillment, automated tracking notifications are sent to your provided email address at key milestones (such as order dispatch, arrival at transport hubs, and local delivery routing) to keep you informed of your order’s progress. Should a shipment exceed standard delivery timeframes, we will initiate an official investigation with the carrier and determine a full refund or replacement based on the findings.

3. Defective or Damaged Goods Policy
   If you receive an item that exhibits physical flaws, manufacturing defects, or transport damage, you may contact our customer support team via email at control@flexirecline.com within a reasonable timeframe.

Verification and Resolution: To expedite your request, customers are requested to provide clear photographic evidence of the defect or damage via email. Upon verification of the submitted documentation, we will process a full refund or dispatch a replacement item.

Return Exemption for Damaged Items: Customers are not required to physically ship back damaged or heavily flawed items; providing digital photographic evidence is sufficient for processing refunds or replacements.

4. Refund Processing and Payment Methods
   Once a return is received and inspected at our Marl facility, or once a valid damage claim with photographic evidence is approved, we will process your refund promptly.

Refund Method: Refunds are issued using the original electronic payment method utilized during checkout.

Supported Payment Methods: We process all transactions securely through our authorized payment infrastructure supporting major credit and debit cards—including Visa, Mastercard, and American Express—as well as modern digital e-wallets such as Apple Pay and Google Pay.